Requirement -:
case should be assigned based on product. Eg. Product A related case should be assigned to a user, Product B should be assigned to b user and so on. All user a,b... are from same assignment group.
I have created service channel, queue, assignment rule and eligibility pool. Queue is triggering and work item table it was showing in queue for few seconds, then changing to cancelled state.
I created skill determination and condition filter product and added user.
But it is not working any suggestion would be great. Thanks.
