Catalog items not appearing in search result on ESC portal

[Pooja119]

Hi, 

There is one catalog item and as per requirement, I have renamed its name. I deployed the changes on TEST instance.  When I try to search using search bar on home page,  that cat item is not searchable with new name on UAT. But, If I go to category, then it is available in the category. The catalog item is searchable on DEV instance.

I have checked AI search search sources for catalog item , it is same on both instances. 

[Shivalika]

Hello @Pooja119 

Check the "no search" field for this catalog item in the instance its not searchable. Additionally, check if its active and in correct catalogs and categories. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

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[AnveshV38487537]

Hi @Pooja119 ,

Please check that 'No search' is enabled or not for that catalog item. If it is false then catalog item will not be available when searching in ESC portal.

Screenshot for the reference:

Please mark my answer is helpful if your question is answered.

Thanks,
Anvesh

[Robert H]

Hello @Pooja119 ,

Have you tried re-indexing the source for Catalog Items, as described here?

Regards,

Robert