ESC Portal

sumit sharma1
Tera Contributor

‎02-23-2023 02:34 AM

Hi All, My requirement is that on "ESC portal" we have "My Task" under which we can see the approvals. If I click on any of the approvals, the details of the approval record can be seen on the right panel. In the right panel if I click on the link "number- short description"  of the record. IT redirects the record on the same page with its additional details. 

 

I want that record to get open in a new tab after I click(inside the blue box in the image) on the record number in the right panel.

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Dan O Connor
ServiceNow Employee
ServiceNow Employee

‎02-23-2023 06:23 AM

Hey @sumit sharma1 

Sounds like you would need to clone the HRM Todos summary widget to get it to behave the way you want. Out of the box (to my knowledge) when the short description link is clicked it brings the user to the id=ticket page, so the user can see the comments/activity on that record. 

You'd need to edit the widget and some code to have it open a new window as opposed to open in current window 

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