If a KB has been updated immediately after it's cached, will the user get wrong content via search?
If a KB has been updated immediately after it's cached, will the user get a wrong content from cache via search?
Forum Posts
Resolved! Add Water mark in PDF
Hi team,I'm working on a Service Portal process where users can upload and download attachments. I need to implement a way to automatically add a watermark to these PDF files before they are downloaded. The workflow is: A user uploads an external PDF...
How to add spacing in columns in employee center.
I want to achieve spacing between the first and second row like in image 2. Can anyone guide me to achieve this?
Language Picker is missing a user in Portal
Hi Team, Language picker is missing for a user in Test instance, In Prod and Dev user is able to view the Language picker.Prod and Dev Test:
Service Portal Widget Governance and Review best practice
Customization should undergo a formal review and documentation process. Submissions should required to include the following components: Business Justification: A detailed explanation of the specific requirements that cannot be met by Out-of-the...
How to create add news to Employee Center Pro Home Page.
News and announcements serve as the heartbeat of a modern digital workplace. By leveraging the Employee Center Pro news capabilities, organizations can move beyond static content to deliver a dynamic, personalized experience. Well-curated news items ...
Cloned Widget Code Documentation Best Practice
Customization should contain clear documentation within the code. General Description should Include: Original OOB widget source and last update date. Description of custom functionality added. List of related tables, workflows, pages, integrati...
Resolved! ServiceNow ESC EC_Dashboard , My Request Widget , add assigned to field/ label
Service-now ESC EC_Dashboard , My Request Widget , add assigned to field and label for Example (See screenshot), Ive added the assigned to but would like a label to let users know that its "assigned to " to the following technicianExample: (How to ad...
Resolved! ESC - Requested attachment is not available
Hello,I have recently gotten an error when impersonating certain users in the ServiceNow instance that I manage.On a catalog item, when clicking a PDF attachment link, they are redirected to a window with an error "Requested attachment not available....
Taxonomy Topics are not visible on Employee Center Portal even though i have added Connected Content
Hi Folks,I am trying to configure Taxonomy Topics for Employee Center Portal. I have created two new Child Topics inside the OOB Taxonomy Employee. (Please refer to the below Screenshot) Also I have created Connected Contents for these two custom top...
Resolved! Employee Directory Profile Card
I first apologize because I am not a developer or coder in any way. But I'm looking for some assistance. We use EC Pro for our organization's intranet, and we have our profile cards for the employee directory. There are hyperlinks in it that call ou...
Service Catalog Icon and Picture
Can I use icon for the service catalog in catalog and a different picture that appear inside the detail of the service? Because it looks that I am restricted to utilize the same icon to appear inside as well?
Need help to understand what happen when user Flag a News article/comment in employee center
Hello All, When i created news article and when i click on report article option and select appropriate radio button and then press submit, i would like to understand what exactly happen afterwards? Does it create any task or request and if answer i...
Popular Topics widgets visible but with old topics
So i have 2 instances on my DEV and TEMP i have same popular topics in sn_ex_sp_topic_metric table, Temp has different popular topics than DEV , i wanted them same so i moved the topics with numbers of views to the temp, now i have double of the topi...
Change Background Image of OOTB Widget
Hi guys, im working with the employee center and want to change the background image of the "knowledge Homepage Search" widget. Can someone explain me how this works? Do i have to upload the image on db_image table or on the sys_attachment table? Aft...
