How to add or remove knowledge articles from a topic in the mega menu?

Johan van den H
Kilo Sage

We have configured our mega menu and added both catalog and knowledge items to the topics by selecting their categories.

However, we would like to be able to add or remove individual knowledge and catalog items to and from the topics.


Is this possible and if so, how can it be done?

Is it possible to show a list of connected knowledge and catalog items per topic?

1 ACCEPTED SOLUTION

Johan van den H
Kilo Sage

I found the Connected Content function in the navigation menu which allows allows knowledge items, catalog items and quick links to be connected to individual topics.

Our ServiceNow consultant showed us how to add an extra related list "assigned topics" to the catalog item view which shows the topics in which the item is connected.

I am still looking for a similar related list to use with knowledge articles.

View solution in original post

1 REPLY 1

Johan van den H
Kilo Sage

I found the Connected Content function in the navigation menu which allows allows knowledge items, catalog items and quick links to be connected to individual topics.

Our ServiceNow consultant showed us how to add an extra related list "assigned topics" to the catalog item view which shows the topics in which the item is connected.

I am still looking for a similar related list to use with knowledge articles.