How to auto assign group in Workspaces
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10-08-2024 05:54 AM
Hi Team,
I want to auto assign group based on services in workspaces.
ex. when the agent create new ticket from workspaces then while creating i want to auto populate assignment group based on service.
How we can achieve this,
Thanks.

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10-08-2024 11:44 PM
Yes. You need to add rule for each combination
Palani
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10-09-2024 12:28 AM
Hi @palanikumar ,
yes i have checked that one, but i want to restrict that functionality only particular services.
ex. if the services is xy and category is y then it will auto populate the assignment group.
It is possible. Can we write UI policy on same .