How to customize Breadcrumbs in catalog item page in Employee Center

Aishwarya Selv1
Tera Contributor

OOTB functionality of Catalog item page in Employee Center shows only the back button

find_real_file.png

I want to have breadcrumbs even in catalog item page so I removed back button widget and added 'Breadcrumbs' widget in the catalog item page but the issue is before clicking on the catalog item, breadcrumbs looks like this Home > IT > Catalog......

find_real_file.png

But after clicking on catalog item, it shows the path as Home > All catalogs > Product catalog.....instead of IT > Catalog

find_real_file.png

When I checked the HTML of Breadcrumbs widget, its taking the <item.url>

find_real_file.png

and the item url before clicking on catalog item redirects to emp_taxonomy page and on clicking on catalog item, it redirects to sc_cat_item page.

What should I do for changing the breadcrumbs to Home > IT > Catalog..... in catalog item page?

1 REPLY 1

Aman Kumar S
Kilo Patron

Found this article, should be helpful

https://community.servicenow.com/community?id=community_question&sys_id=96d274eadb1a13047b337a9e0f9619f0

Best Regards
Aman Kumar