Hi everyone, I need your help with something that seems basic but I haven't been able to resolve.I have an Employee Center set up with a service catalog, and while structuring it, I noticed that the word "Topics" keeps appearing as I navigate between...
We're exploring the Knowledge Center in our test environment. Currently, we're on the Zurich version. I'm curious to understand:The differences between assets and attachments How to make attachments appear in published knowledge articles
How to change Technology services page in employee center portal,i want to make few chnages how can i do this?
Hello, we've noticed that knowledge block attachments (kb_knowledge_block) do not appear to be indexed with AI Search. We can't add the kb_knowledge_block table as a child table on the AI Search Indexed Source for Knowledge table (kb_knowledge), eith...
Hi All, I have requirement where I need to make comments mandatory for the KB article helpful no in Native Ui search same as Employee center knowledge feedback comments.Please let me know if anyone is aware of this.Regards,Dev
Is there any way that you can make something in the employee directory clickable? Right now we have it where when you click on someone's record, it takes you to the employee profile card associated with the org chart. We have an item in our table tha...
I need to know the best way to embed a large image (approximately 700px high and 6000px wide) into a fixed-size frame or widget (approximately 800px wide), so that part of the image is cut off and allows users to scroll left to right to see the remai...
I'm trying to revamp our catalog page to help with self-service. I made a mockup for it with AI to try and see what it looks like based on what I want. But now I don't know if there are native ways to get this done. 1. A search box that only searches...
We need to remove the borders from all Applications on all tabs of the OOB App Launcher (“My Applications”) widget on the Employee Center Pro portal homepage. We attempted to do this via widget instance CSS, but the borders are still visible. Please ...
I'm trying to get ideas for creating a new page. We currently have two pages (one for requests and one for incidents). Employees get really confused on which one to go to and which ticket to put in for things. I'm working on implementing maybe Employ...
We currently have PDFs attached to our knowledge articles, but we have the PDFs embedded into the article so they don't have to click on an attachment. Is there a way to have it where it does not show the PDF attachment in the search results?
Hello Community,I configured an Additional details tab for Change Request approvals in Employee Center My Tasks.The tab is visible, but the Change Request information is not displayed. I need to show fields such as Change Number, Short Description, T...
Want to revert all previous changes and move to OOB for ESC portal can anyone please help
We are planning to expand our use of ServiceNow within the company.For the time being, we envision employees interacting with staff in our corporate functions, but going forward we intend to implement ITSM Advanced and broaden our use of ServiceNow.W...
Hi everyone,I am currently testing the OOB Manager Hub “View As Employee” functionality and I am seeing behavior that I am not sure is expected.Environment* Manager Hub (OOB)* Employee Center Pro* OOB page: ec_view_as_kb* OOB widgets (no customizatio...
