Want to revert all previous changes and move to OOB for ESC portal
Want to revert all previous changes and move to OOB for ESC portal can anyone please help
Forum Posts
Resolved! Employee Center vs. Employee Center Pro: what are the differences and what licenses are required?
We are planning to expand our use of ServiceNow within the company.For the time being, we envision employees interacting with staff in our corporate functions, but going forward we intend to implement ITSM Advanced and broaden our use of ServiceNow.W...
Manager Hub View as employee is not showing the articles based on user criteria - Zurich
Hi everyone,I am currently testing the OOB Manager Hub “View As Employee” functionality and I am seeing behavior that I am not sure is expected.Environment* Manager Hub (OOB)* Employee Center Pro* OOB page: ec_view_as_kb* OOB widgets (no customizatio...
Resolved! No longer able to add Banner Announcements to Portals or ESC?
It looks like Banner Announcements are no longer allowed to be added to Portal Pages or the Employee Center, unless I am missing something? There is no longer a "Portals" related lists tab, and I do not see it in the available related lists.
Modification of Global Search in native view
Hi, I need to modify the "Global Search" logic on backend so that no "sc_cat_item" results are returned by the searches. We also need to ensure that this restriction does not impact the employee center portal search logic.Please help me. Thanks
Granular Delegation: Table Choices and Flows
Trying to implement granular delegation and two areas I'm not quite getting. Table choices. Maybe people have said no, don't use the sysapprover table and the documentation says it needs to be a task table. Ok, fine, I'll start with request item t...
Does EmployeeWorks support External Content Connector?
Hi everyone,I'm looking into the new ServiceNow EmployeeWorks solution. I would like to know if EmployeeWorks supports ingesting and indexing data that resides under other third-party platforms using External Content Connectors?
Issue with filter facets in Employee center portal
Hi All, I am facing a issue with Facets in Employee center the facets are available as shown in the screenshot but when searched with any term the results are getting but the facets filters should be available to filter as shown in another screenshot...
Blog: Vibe Coding Your First EmployeeWorks Widget - A Walkthrough of AIUX Widget Creation
Blog: Vibe Coding Your First EmployeeWorks Widget - A Walkthrough of AIUX Widget Creation If you've built Service Portal widgets for any length of time, you know the drill: create a widget record, wire up server script, client script, HTML, CSS, test...
Editing shopping card on ESC
Hello Colleagues,I was asked to add "Requested for" field on Shopping card. I manage only to find proper (I guess) script "servicecatalog_cart_template" and articles I found seem to be outdated, as non scripting admin I need some support. I would app...
ESC Search Issue – KB Article Searchable by KB Number but Not by Short Description or Meta Keywords
Hi Team,I am facing an issue with Knowledge Article search in Employee Service Center (ESC) for a user whose language is set to Chinese.Scenario:The user belongs to China and their preferred language is Chinese.When I impersonate the user, the ESC in...
How to open Catalog Item right away from Guided Self Service?
I have a simple Guided Self Service that clarifies if the user needs to submit an incident or a service request. Based on their answer we offer the correct catalog item.Rather than showing "What might help .." where the user has to click "Start Requ...
Native Back Button Invisible on Initial Load of Mobile Web Screen (MESP) but Still Clickable
Hi everyone,I'm facing an issue in ServiceNow Now Mobile (Zurich) with a Mobile Web Screen (MESP) and would like to know if anyone else has experienced this or found a workaround. Issue ->When navigating from a native mobile screen to a Mobile Web S...
Service Portal Virtual agent and Now Assist
even after setting all agents to off i can still see VA on my portal also if i turn on any people hub or now assit VA then the VA plus Now assit icon comes on the portal i only want to show now assit floating icon with star on it
Employee Center Search
If we search any record number in homepage search it is takes us back to native ui. Instead of that I want it to go to any esc portal page like ticket page. How to do that?
