Issue Viewing Variable Data in HR Case Submitted for Someone Else via ESC Portal

[RinaMal]

Hi Community,

I’m working on a request page in the ESC portal. The goal is to ensure that when a user submits an HR case—whether for themselves or on behalf of someone else—they can view all relevant details.

Current Behavior:

• When a user submits a case for themselves:

  • The logged-in user can view:
    • HR Case Number
    • Short Description
    • Opened For
    • Subject Person Name
    • All variable data
    • Activity
    • Attachments
    • Additional Details

• When a user submits a case for someone else:

  • The logged-in user can only view:
    • HR Case Number
    • Short Description
  • Using Standard Ticket Configuration, I’ve successfully added:
    • Opened For
    • Subject Person Name
    • Activity
    • Attachments
    • Additional Details
  • However, I’m unable to display the variable data under the "Opened For" or "Subject Person Name" section.

Request for Help:

Can anyone guide me on how to configure or customize the portal so that the logged-in user can also view the variable data when submitting an HR case for someone else?

Any insights, configuration tips, or examples would be greatly appreciated!

Thanks in advance,
Rina Mal

[RinaMal]

I have fixed the issue through 

Configuration

Default for subject person/task assigned to. In detail Row section, I have added description field in detail column 2.