Link IT page to the HR Page

[Rob Sestito]

Hey Team,

I am trying to see if I can link the IT portal page onto the HR Portal page.

I would like this to act just like the Knowledge link on the HR Page, on how once clicked you are taking to the esc_knowledge_home.

Rather than IT being a drop down to catalogs, I just want the user to be able to go over to their home page instead.

How can this be accomplished?

Cheers,

-Rob

[Mark Roethof]

Hi there,

Don't understand your question yet.

Is it like also redirecting to an other portal? Or just the knowledge homepage, though with different sys_id?

And in the same page, so not in blanc page?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Rob Sestito]

Hey Mark,

Sorry about the question being a bit confusing as I myself was trying to figure out how to ask it.

So yes, a redirect like what knowledge does. I could be on url <our company.service-now.esc> and when I click on Knowledge, I am taking to <our company.service-now.esc?id=esc_knowledge_home>.

So, that would be a different sys_id then, correct? I am still fairly new to the portal side of the system. I have gone through one course so far for portal training and I want to continue taking more. So I apologize if my wording on things is off.

Did I make more sense with my ask above?

Much appreciated!

-Rob

[Rob Sestito]

Morning @Mark Roethof,

Last night I started to get somewhere but not where I need to be.

I ended up creating a menu item for the Employee Center Menu.

I tried using Type as URL and Page. I used the correct URL that is our main portal page which is the IT side. I also used the correct Page that is IDed for the IT page.

However, I am not being brought to the correct Page at all. I need to note here that our HR department has decided to upgrade to the Employee Center while IT is remaining on the Employee Service Center. Will that be an issue for what I am trying to do?

The IT URL is sp?id=idexx_index while our HR will be moving to esc?id=ec_pro_dashboard.

When I tried using the URL for my HREF/URL

The redirect actually does this: 

https://idexxtest.service-now.com/esc?ttps:%2F%2Fidexx.service-now.com%2Fsp%3Fid=idexx_index

It will not use the actual URL I am referencing.

When I try to use Page as my type, and seeing the idexx_index for the IT URL endpoint, I select that as my page on the form. I checked on the Portals from the backend, and the idexx_index is the correct page I am looking for.

However with this, the redirect remains using esc?id=idexx_index.

I cannot get it to revert to the sp?id=idexx_index.

Are you able to help with this additional information?

Cheers,

-Rob

[Rob Sestito · Accepted solution]

Post is no longer needed. I was able use another theme within the header and make a link from our HR page back to our IT page.

Cheers,

-Rob