not able to add the banner image on employee center Topic

Rahul Raja Sami
Tera Guru

Hi

I am trying to add banner image on manually created Topic but it is not showing on the esc page. The OOB Topic is getting updated with the same image and it is showing up but the newly created one. Why?

 

OOB

RahulRajaSami_0-1715261867577.png

on Esc portal

RahulRajaSami_1-1715261904152.png



Newly created Topic

RahulRajaSami_2-1715261968908.png


on portal

RahulRajaSami_3-1715261997948.png

 

 

1 ACCEPTED SOLUTION

bubuprasadswain
Tera Guru

Hi @Rahul Raja Sami ,

I had face similar issues.
Basically you need to add Topic in the widget instance. It will resolve the issue.
Below is a link for more details.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1443936#:~:text=Make%20sure%2....

 

Hopefully this will resolve your issue.

Regards,

Bubuprasad

View solution in original post

2 REPLIES 2

bubuprasadswain
Tera Guru

Hi @Rahul Raja Sami ,

I had face similar issues.
Basically you need to add Topic in the widget instance. It will resolve the issue.
Below is a link for more details.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1443936#:~:text=Make%20sure%2....

 

Hopefully this will resolve your issue.

Regards,

Bubuprasad

I added the topic but still no banner image