not able to add the banner image on employee center Topic

[Rahul Raja Sami]

Hi

I am trying to add banner image on manually created Topic but it is not showing on the esc page. The OOB Topic is getting updated with the same image and it is showing up but the newly created one. Why?

OOB

on Esc portal

Newly created Topic

on portal

[bubuprasadswain · Accepted solution]

Hi @Rahul Raja Sami ,

I had face similar issues.
Basically you need to add Topic in the widget instance. It will resolve the issue.
Below is a link for more details.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1443936#:~:text=Make%20sure%2....

Hopefully this will resolve your issue.

Regards,

Bubuprasad

[JamesAcevedo88]

I added the topic but still no banner image