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05-09-2024 06:40 AM
Hi
I am trying to add banner image on manually created Topic but it is not showing on the esc page. The OOB Topic is getting updated with the same image and it is showing up but the newly created one. Why?
OOB
on Esc portal
Newly created Topic
on portal
Solved! Go to Solution.
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05-09-2024 08:59 PM
Hi @Rahul Raja Sami ,
I had face similar issues.
Basically you need to add Topic in the widget instance. It will resolve the issue.
Below is a link for more details.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1443936#:~:text=Make%20sure%2....
Hopefully this will resolve your issue.
Regards,
Bubuprasad
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05-09-2024 08:59 PM
Hi @Rahul Raja Sami ,
I had face similar issues.
Basically you need to add Topic in the widget instance. It will resolve the issue.
Below is a link for more details.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1443936#:~:text=Make%20sure%2....
Hopefully this will resolve your issue.
Regards,
Bubuprasad
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07-30-2025 02:21 PM
I added the topic but still no banner image