Quick link of type External link is not navigated directly to the actual URL.

Sharan Ellendul
Tera Contributor

‎11-05-2024 11:28 PM

Hi Community,

 

I was working on configuring quick links in employee center portal. When I'm trying to click on the quick link, it is first navigated to quick link record. 

SharanEllendul_0-1730878041144.png

 

After this it is navigated to the actual URL. 

 

Can anyone help in this on how to directly navigate to the external link instead of going to the actual record and then the URL?

 

Thanks in advance,

Sharan

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Dan O Connor
ServiceNow Employee
ServiceNow Employee

‎11-06-2024 05:28 AM

Quick Link record is where the external link is housed.

 

Under 'External Link' you create another record, whereby you enter the URL. 

 

In the Employee Center you can configure quick links in widgets or the taxonomy itself.

 

So to recap

 

- Quick Link record is where you setup the quick link record to then display in your employee center.

- External Link record is where you setup the URL specifically, which is then used by the Quick link record (make sure you have the corresponding external link record defined in Quick Link)