Hi,We have an integration with Fedex via power automate which brings Fedex related data to a custom table.Now this custom table has SC_Task details as well as Fedex status related details.We want to show this to the end user on their ESC portal, when...
I've validated this widget has NOT been customized but it's completely non-functional. Not sure where to begin troubleshooting this one. It actually works fine in our DEV environment but not in our TEST environment.
Hi, How to add option in select box when it is in variable set and that is included in many catalog items.
I'm configuring Employee Center for a customer, and I would like to move the position of the Virtual Agent chat bubble. Not much, just a bit higher. Currently, its right smack in the middle of the footer and is covering the copywrite info. Having ...
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How do I turn the related recorde in catalog task workspace into a tab? I am attaching a picture that will have the other three next to the details tab
Hi Community, we have to integrate SN with AWS lambda using SigV4 authentication. As we are not using any ready made spoke for integration and using a custom spoke, we have to configure the SigV4 authentication custom script in SN to automate the sig...
Hi all, I am setting up a notification on content publishing to Microsoft Teams (Content publishing > Content library > Create New). However, when I put a URL for Employee centre I embedded on Teams, a red sign says 'Invalid reference'. I doublecheck...
Am investigating the possibility of sending email notifications from the content library to audiences. The scheduled job is working in my sub prod but the notifications arent being generated. Does the plugin com.snc.notify need to activated in orde...
Hello Community, We are in phase of implementing a Integration via Rest API. Updated Server script in widget by adding all the HTTP methods and parameters using sn_ws.RESTMessageV2.We have to make a method execute, until the previous method executed ...
Hi all,We are configuring the employee center. As a part of it we have added the catalog items to employee center.But the thing here is the icons of the same catalog items are trimmed off while the view is complete in Service portal.Kindly suggest a ...
Hi ,We have enabled OOTB Employee Portal and found that GLYPH icon for 'ESC Social Icons' are not visible on the footer.we have already checked for menu items and all records available in the instance. Can some one please help on this.
I created a catalog item with associated variables/questions using the catalog builder. When I tested the item in the Service Catalog, it worked fine, but when I did the same testing in the employee center, I noticed that the item variables/questions...
Hi, I was wondering if someone can help me with this issue: When I click out or I click somewhere else on my EC page the background color becomes black (see the image below) I tried editing the CSS class "Focus" but is not working, not sure if someon...
On esc_knowledge_home page, we see that KB Categories - KBv3 widget displays empty categories or non-published. There is a property (glide.knowman.show_only_populated), but this property applies only to Knowledge v2 pages. Since we use esc_knowledge...
