Quick Links don't show up

[Mark Roethof]

Hi all,

Any tips on where to start searching/debug where it comes to Quick Links configured not showing up?

On my PDI when I add Quick Links (Employee Center > Quick Links), they immediately appear on the Employee Center portal. Though doing exactly the same, they don't appear on my company dev instance. And yes, there's a Quick Link widget instance on the page 🙂

Kind regards,
Mark

[Loudigi]

Hi Mark,

So you've created the Quick Link record, the widget is on the page, did you also add the created quick link to the topic? There is a Quick Link related list tab on the topic record where you need to add links. I hope that helps.

[Mark Roethof]

Adding to the topic was what I first was thinking of, though on my PDI it also works without.

Kind regards,
Mark

[Mark Roethof · Accepted solution]

Oke found it. Started a sys_id search why some Quick Links are shown on PDI though not company instance. Found the sys_id in the Quick Link widget instance under "Additional options, JSON format".

Added the sys_id of my new Quick Link on the company instance in the Quick Link widget instance: works.

Out-of-the-box (with demo-data) it's something like:

"quick_links": {
	"value": "9b729365e71130104cda66ef11e8a9a7,aff317a5e71130104cda66ef11e8a939,4e116048e76530104cda66ef11e8a9bc",
	"displayValue": "Password Reset, System Status, Request Standing Desk"
}

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[RodGallegos]

You can also use "Command" + "control" and click on the widget to edit the options of that widget instance and at the bottom of that form, you can search for your Quick Links, which are created by navigating to Employee Experience > Quick Links