SpoilerQ: "Does ServiceNow AI come included in what I already have, or do I need to pay extra?"Short answer — it depends on what you need. But let me walk you through it with examples.Q: "Does ServiceNow AI come included in what I already have, or d...
Hi All, I recently went through the latest updates and documentation related to ServiceNow OTTO introduced during Knowledge 2026, and I found the platform capabilities extremely interesting from both an end-user and implementation perspective. Based ...
Dear Experts, I am wondering how to hide Works with ServiceNow text below profile icon as a drop down list.Refer screenshot for reference.Appreciate your response.
Hi Team, SLA Visibility in Employee Center users want to see how much time is left on the SLA for my Requests and Incidents,So that they can monitor progress and follow up if the SLA is breached, maintaining transparency.
Hello All,We have requirement to configure Required Field scorecard metrics to measure CMDB record completeness. We would like to set up below parameters : Scope limited to Principal CI Classes only• Metric Type: Required• Thresholds (Out of the Box)...
How to disable the "Open analytics window" from the ESC portal, which is getting displayed after the Zurich upgrade.
Could you tell me what is causing this error?Error Message:1.java.lang.NullPointerException: Cannot invoke "java.util.Map.containsKey(Object)" because "sourceFields" is null2.Script source code logged to console3.Failing widget: 'Recent & Popular Ite...
I am trying to create a news article in ECPro by navigating to Content Publishing > Content Library > Create New. I am able to proceed as far as the platform selection. However, after selecting 'News Article' and clicking 'Continue,' I encounter a 'P...
Hi Team,If I switch the language, the taxonomy is not showing browse all feature. Any idea why its happening?
Body:─────Hi ServiceNow Community,I am new to ServiceNow and currentlylearning through a Personal DeveloperInstance (PDI) running on the Zurich release.I recently came across a feature called:• Simplified Event Page• Smart Homepage InterceptThese fea...
Hi Experts,Need your advice on below 2 points. Have you ever done this in any of your projects? is this possible?1. Now Assist in Virtual Agent positioned in the Center of a particular page – We’ve a requirement to place NAVA by default in the Center...
Hi All, I have issue in Exact Match Employee center where Article ID is showing instead of Short description in Exact Match Employee center as shown in the screenshot, if anyone faced similar kind of issue please suggest the solution.Thank you
I work for a financial institution, and we have recently made a number of short videos to help learners who do better with visual content. What are some ways you guys are putting together video libraries for display in EC/ECP for anyone using the Ser...
I am working on a requirement in ServiceNow where I need to restrict users from accessing the backend view of a request record when they search for its request number.Currently, when a user enters a request number (e.g., REQ0013699) in the search bar...
here can I locate examples of APM flow charts