Hi all, I am configuring buttons for the portals using Standard Ticket Configuration module. While I have no issue with creation of them for many tables, I have an issue for case table (sn_customerservice_case). I have created a new button that manag...
Hi Team,Can we customize My Items widget to show it as tabs and card view.not only primary activity but I would like to have card view for secondary activities as well.
I am currently facing an issue with the Moveworks WebChat integration on the ESC portal. The WebChat icon is not being displayed as expected.We have followed the provided documentation - https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F...
Hi,How can I write an ATF script to validate outbound email and determine whether a specific record was triggered? I tried all the options, but no luck.I enteredAn error message is : Could not find email matching conditions: could anyone help me? whe...
Here is how you can add text via CSS to the header without modifying the widget: Add and tweak to your needs this CSS to your sp_theme: // JP Custom header text .navbar-brand{ display: flex; align-items: center; } .navbar-brand img{ // fi...
Jumping into the ongoing discussions around Agentic AI and Now Assist in the community — really interesting to see how this space is evolving.From a ServiceNow Employee Workflow (HRSD) perspective, the real opportunity seems to be in enabling non-dev...
Hi All,Can you please help me understand why 'Contact to help us' widget is appearing? Is it appearing due to any patch or any specific plugin? Thanks.
Hello Community, After opting in to the Enhanced Request Experience, we’ve noticed an issue where catalog item details are no longer visible under My Requests. Issue DescriptionThe request records are being created successfully.In the My Requests vie...
Hi all, I am currently trying to implement the Enhanced Requests Experience in Employee Center. I would like for the "my requests" page (ec_requests) to only show RITMs and not requests, something which I had already accomplished using the older vers...
If I have a large number of knowledge articles in a knowledge base, is there a way to put individual video widgets on specific articles? Like if I wanted a video widget here on this KA - could I have a specific video on this one, but on a different ...
Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. We used the Rich Content editor wi...
SpoilerServiceNow Otto is the biggest shift in how AI is delivered across the platform. Here's a breakdown of how Moveworks is embedded, what each tier actually unlocks, and what this means for how partners sell and customers commit.ServiceNow Otto...
Hi Everyone, I am encountering an issue with the redirection of searched RITMs on the Employee Service Center. When I enter an RITM number and view the results, clicking on the record redirects me to the backend. Could you please confirm if this is t...
Hi guys, I am currently trying to configure navigation bar for employee center homepage. So the problem I had here is , there is only 'Technology Services' is being display, well i expect there also will be both of 'Human Resources' and 'Risk and Com...
Hi Team,Why oob breadcrumbs widget is working correctly on topic page, but when opening the catalog item it is showing the catalog way?how to resolve it
