Quick links in the employee center search results redirecting to "sn_ex_sp_quick_link" table backend

dev_S
Tera Expert

Hi All,

I have configured quick links in search sources to get result in employee center when searched the quick links, but I'm facing a challenge if we click on the quick link result it is redirecting to "sn_ex_sp_quick_link" table from Employee center instead of external link.

How to configure if we click on the quick link it should redirect to the external link.
Thanks in advance!!

4 REPLIES 4

nell598lukas
Kilo Contributor

@dev_S wrote:

Hi All,

I have configured quick links in search sources to get result in employee center when searched the quick links, but I'm facing a challenge if we click on the quick link result it is redirecting to "sn_ex_sp_quick_link" table from Employee center instead of external link.

How to configure if we click on the quick link it should redirect to the external link.
Thanks in advance!!


Hello @dev_S,

You need to update the quick link record with the external URL in the Link Type/URL field — by default it points to the sn_ex_sp_quick_link table, so setting it explicitly to an external link will ensure the result redirects outside Employee Center.

Best Regards,
Nell Lukas

Hi @nell598lukas ,

Thanks for the reply

I have tried but I don't see any option to select or configure external link to redirect, can please help me to navigate or configure this.

 

Thanks

Ankur Bawiskar
Tera Patron
Tera Patron

@dev_S 

seems you gave wrong links

share screenshots

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi @Ankur Bawiskar ,

 

Attached the screenshots, please suggest in case of any changes needed. 
Thanks in advance!!