Quick links in the employee center search results redirecting to "sn_ex_sp_quick_link" table backend
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3 weeks ago
Hi All,
I have configured quick links in search sources to get result in employee center when searched the quick links, but I'm facing a challenge if we click on the quick link result it is redirecting to "sn_ex_sp_quick_link" table from Employee center instead of external link.
How to configure if we click on the quick link it should redirect to the external link.
Thanks in advance!!
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3 weeks ago
@dev_S wrote:Hi All,
I have configured quick links in search sources to get result in employee center when searched the quick links, but I'm facing a challenge if we click on the quick link result it is redirecting to "sn_ex_sp_quick_link" table from Employee center instead of external link.
How to configure if we click on the quick link it should redirect to the external link.
Thanks in advance!!
Hello @dev_S,
You need to update the quick link record with the external URL in the Link Type/URL field — by default it points to the sn_ex_sp_quick_link table, so setting it explicitly to an external link will ensure the result redirects outside Employee Center.
Best Regards,
Nell Lukas
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3 weeks ago
Hi @nell598lukas ,
Thanks for the reply
I have tried but I don't see any option to select or configure external link to redirect, can please help me to navigate or configure this.
Thanks
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3 weeks ago
seems you gave wrong links
share screenshots
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hi @Ankur Bawiskar ,
Attached the screenshots, please suggest in case of any changes needed.
Thanks in advance!!
