Reporting an Incident on Employee Center

[Erik Nelson]

Hello!

We're in the thick of getting transitioned to Employee Center from Service Portal and have entered the discussion of accessing reporting an Incident. On Service Portal, it's obviously just a big button right on the main page, but there really isn't an equivalent display for Employee Center. What have those of you who implemented Employee Center (whether directly or moving from Service Portal) done to make the option available...but perhaps not too available?

Thank you,

Erik

[Community Alums]

Hello @Erik Nelson ,

You can add 'create incident' record producer inside 'Quick Links'. So that it can be easily accessible from EC portal like this :-

On click on 'Report an issue' . It redirect's into this view:-

The Backend Configuration of 'Quick link' should be like this:-

Please mark my answer as accepted solution and helpful. If it works for you.

Thank you!

[Erik Nelson]

Thanks! That's one route that we're definitely considering. Just need to make sure we're weighing all our current options!