RITM details are not getting mapped on ESC/SP portal page

[Sachithananda 1]

RITM details are not getting mapped on ESC/SP portal page on client instance but on PDI it works

[pratikjagtap]

Hi @Sachithananda 1 , 
Please check below points

1. ACL / Role Differences

Client instances often have stricter ACLs than PDI.
The user accessing the portal may lack roles like sn_request_read or a custom role needed to read sc_req_item (RITM) fields.

2.Scoped App Conflicts

If the widget is in a scoped app, check that the scope is active on the client instance and has proper cross-scope access to sc_req_item.

If my response helped, please hit the 👍Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Pratik

[Ankur Bawiskar]

@Sachithananda 1 

happening with all catalog items or only this one?

Did you check the order status widget is a customized one or the OOTB one?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Sachithananda 1]

Thanks for the reply @Ankur Bawiskar 

Its happening for all catalog items and nothing is customized its OOTB .

Strange that the OOTB on PDI works fine and for client both Dev and Test inatances behaves like this

[Ankur Bawiskar]

@Sachithananda 1 

was this working fine earlier?

if yes then did upgrade happen recently?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏