RITM details are not getting mapped on ESC/SP portal page

[Sachithananda 1]

RITM details are not getting mapped on ESC/SP portal page on client instance but on PDI it works

[pratikjagtap]

Hi @Sachithananda 1 , 
Please check below points

1. ACL / Role Differences

Client instances often have stricter ACLs than PDI.
The user accessing the portal may lack roles like sn_request_read or a custom role needed to read sc_req_item (RITM) fields.

2.Scoped App Conflicts

If the widget is in a scoped app, check that the scope is active on the client instance and has proper cross-scope access to sc_req_item.

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Regards,
Pratik

[Ankur Bawiskar]

@Sachithananda 1 

happening with all catalog items or only this one?

Did you check the order status widget is a customized one or the OOTB one?

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