Schedule report in business hours

[rubicastro]

Hello everivary.

I have a question, I need to chagne a schedule report where was working if in two days doesn't correspond to business days and hours. I did a new report with SLA but the this doesn't represent why they want. They want a script but I don't know who and where put the script. Because I think if I'll do a scrip I'll need a new field.
The screenshot represent the report that is expected to have only for business days and hours.

If someone have an Idea I'll appreciate.
🙂 

[Robbie]

Hi @rubicastro,

Can you expand a little. When you mention the business want to use a script, what is the functionality of the script or what are they trying to determine via a script?

You can leverage a script via the condition builder directly in the report for example, or, if my assumption is correct, via the Scheduled Report you can also add a conditional script as demonstrated with an example in the ServiceNow learning Docs:

https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/new_to_servicenow/app_store_le...

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Thanks, Robbie

[rubicastro]

Is a little confusing, what I try to do is make the report only for business hours, in the condition builder I use; Updated-relative-after 2 days. But the condition doesn't represent on business hours on days, just show 2 days.

[rubicastro]

Is a little confusing, what I try to do is make the report only for business hours, in the condition builder I use; Updated-relative-after 2 days. But the condition doesn't represent on business hours on days, just show 2 days

[Ankur Bawiskar]

@rubicastro 

Your requirement is not clear.

Are you saying you don't wish to send scheduled report on non-business days?

How is it configured currently?

If my response helped please mark it correct and close the thread so that it benefits future readers.