The default filter for sc_req_item on the Employee Center Home page excludes requested items which were opened by the person viewing the page. This makes no sense to me. Can anyone explain why these items might be excluded?
Hi all,CanI change the sort order for knowledge articles on the kb_category page? It looks like they are sorted chronologically, but I would love to sort them alphabetically.Thanks in advance!
Hello,We have implemented the AI search & contextual search in incident form. We have below further requirement:1) The search results should be displayed under the 'short description' or 'right side' of the form near the submit button.2) In search re...
Hi i want to ask does the approver_user get automaically assigned to the users who come under approval tab or is that role already there in their user profile
For the past three days my lab instance was hibernating and wouldn't wake up, even after 20 minutes. I used the virtual agent and it asked me if I wanted to terminate my instance and I clicked NO, and then it said it kept my current instance. However...
Hi, I'm trying to create a Client Script that will set the value for a custom field based off of a value from another custom field. Here is how it should work:If u_essay_1_score is 5, then u_essay_1_points should display 33If u_essay_1_score is 4, th...
Hi, We have made some changes in themes, taxonomy and home page of employee center. Now when we click on catalog item in the search results. It is being redirected to "id = form" page rather than id = sc_cat_item pageWhere would this have been chan...
We are using AI search for our portal. In the home page we have sn-search-combobox which is showing exact match. And it's giving the expired KB as a result. But in results page expired KB's are not coming.
Hi,I want to customize the ESC portal Login page. I am trying to center the Login text. For this I have used text-align: center, but changes are not reflecting. Also I want to replace the text with image. Please provide the solution for text and imag...
Hi everyone!Is it possible to apply a user criteria for Quick links and Banners in Employee center Portal? For example, we want this banner and quick links to be available for ITIL Users. If Users are NON-ITIL, a different banner and quick links must...
Hello, I have been digging around for a while but cannot find a solution to this, so I am hoping that someone has done this before and can help me out. I am currently on the Vancouver version and using Employee Center Pro. I am looking to change the ...
There is no 'clone' button and when I try to insert and stay it tells me that the ext esc already exists so it does not let me make a copy.
Hi , Can anyone let me know how to add the Background image for Employee center pro, As per the other posts i know how to add the background image for Employee service center using the content Delivery module, But i am not able to see the module ...
HelloI have a question regarding Business Rule Script. When the caller is Abraham Lincoln, I want Channel to be populated as Self-service. (As you can see in the image below) Here is the script but it is not working. (function executeRule(current, ...
Good day everyone, Just looking to get assistance on where I can locate a problem I'm having. At this time, in both Service Portal and Employee Center, the catalog items that are manually built and as well pre-built ones are not showing the Title of...