Service Portal: A variable with contextual search enabled removes the space after typing text.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-03-2024 12:51 AM
A variable with contextual search enabled removes the space after typing text. When you hit space, the cursor jumps back to the last typed letter.
I was looking for an answer, and ended up submitting ticket to support. This is the workaround they provided and it worked for me in Washington DC:
This issue has been identified as associated to a platform bug (PRB1799474). This PRB is tentatively scheduled to be fixed in the Yokohama release.
Workaround:
Open the Contextual Search - Inline Results widget record: <instance>/now/nav/ui/classic/params/target/sp_widget.do%3Fsys_id%3Db001d945d7a43200f2d224837e6103d0%26sysparm_record_target%3Dsp_widget%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_list%3DnameSTARTSWITHContextual%2BSearch%2B-%2BInline%2BResults%255EORDERBYname
Make the following changes to the Client Controller:
1. Add to the startSearch function's inputs
Change:
function startSearch(newValue) {
to:
function startSearch(newValue, formValue) {
2. In the startSearch function
Change:
if (!cxs.trigger.field.value || cxs.trigger.field.value !== newValue)
$scope.page.g_form.setValue(cxs.trigger.field.name, newValue);
to:
if (!cxs.trigger.field.value || cxs.trigger.field.value !== formValue)
$scope.page.g_form.setValue(cxs.trigger.field.name, formValue);
3. In the preSearchValidation function
Change:
startSearch(trimmedNewValue);
to:
startSearch(trimmedNewValue, newValue);
4. In the preSearchValidation function
Change:
cxs.trigger.timeout = $timeout(startSearch, cxs.property.wait_time, true, trimmedNewValue);
to:
cxs.trigger.timeout = $timeout(startSearch, cxs.property.wait_time, true, trimmedNewValue, newValue);
Good luck 🙂