Sources box is not showing esc portal

jaiho_rai · ‎09-15-2025

Sources box(right side ) , Please provide the steps on how to configure it to show that box.

jaiho_rai · Tuesday

Solution - It's updated feature and page has updated in new version , it won't show as previously . Most of fresh instance it will not show but for previous(before XANADU or other recent version before , may be).

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Raghav Sharma24 · ‎09-15-2025

@jaiho_rai no configuration is required for this, it should appear OOB.

jaiho_rai · ‎09-15-2025

But it's not showing 🙂

Raghav Sharma24 · ‎09-15-2025

can you see if your portal search sources is configured correctly. ans is the screenshot from your PDI?

Refer : https://www.servicenow.com/docs/bundle/xanadu-platform-user-interface/page/build/service-portal/task...

Raghav Sharma24 · ‎09-16-2025

@jaiho_rai Were you able to get this fixed?