Topic article content in Employee Center shows "Article not found"

[Erika]

Hi Community! Good Day!
I'd like to ask for help. I created a custom taxonomy and its topic/child topics. Also, added the content for each topics. They are already displaying in the topic page, but the problem is when I tried to open an article, the page shows "Article not found".  Is there anything I need to configure to be able to display the articles? Ps... the knowledge article table is also a custom table. not the oob table for knowledge. 

Thank you in advance for your help. 

[Mark Manders]

Then it will be very difficult to answer your question (why not use OOB knowledge??).

If you have it anywhere near to OOB: check your ACL's, User Criteria, filters on you widgets, etc. 'Article not found' means you don't have access, or it doesn't exist (but since it shows up, it must exist). Because it is custom, it's very hard to help out, because there is no way of reproducing it.

[Sajal Gupta]

@Erika 

Can you please check the portal record and verify that the knowledge base is either empty or if some knowledge bases are present then verify the knowledge base of the questionable article should also be present.

Regards

Sajal

[Erika]

Hello @Sajal Gupta ,
Yes. I already added the knowledge base in the portal. But still the same - Article not found.

[Erika · Accepted solution]

Thank you everyone for the suggestions and help.
I found the cause of the problem. The current esc portal I am using was also a custom esc portal. So when I checked the page routes, there was an existing OOB page route for esc. 

This route was not applied to my custom esc since it's only applicable to the oob esc.
For the fix, I created a page route similar to the image above and the portal will be my custom esc.
Result:

Again, thank you very much.