Translations in Employee Center search results returning wrong language

Thomas Wright1
Tera Contributor

Hoping a guru can help out with a translation issue I'm having only in one spot of my Employee Center Portal, the search results page.

 

In my case I'm currently configuring the Workplace Services module with Case Management, and have set up a list of Topics, Workplace Services, and Record Producers.

System default is English, and we're translating into four other languages, including Brazilian Portuguese and Spanish.

 

Translations of the above records have been completed with Translated texts added for each record in each required lanaguage, but for some reason the Search results page is producing some very strange results.

 

See screenshot from our TEST environment:

ThomasWright1_0-1668989296301.png

This is showing the system while logged in as a user with Language set to Spanish.

We're getting correct translations of the Record Producer names, shown with the ES arrow, but getting the wrong translation for the line above, which I believe is the Topic name. In the screenshot above it's picking up the Portuguese translation.

I can confirm that Topics are all translated and working as expected elsewhere on the Portal:

ThomasWright1_1-1668989457966.pngThomasWright1_2-1668989486164.png

 

What's even stranger is this differs from the behaviour in our DEV environment where again the Record producer name is correct, but the Topic name on the search results in that environment are shown in English

ThomasWright1_3-1668989634272.png

 

I've confirmed whilst debugging as my admin account in DEV with I18N Debugging that this text doesn't seem to be translated (no TRT prefix) - I believe the Employee translation to the left is of the Taxonomy name and is not readable by my requester accounts, so is not shown on my screenshots above while impersonating.

ThomasWright1_4-1668989934922.png

Here's my Translated Texts data, no other records on the table match any of the same values:

 

ThomasWright1_6-1668990234416.png

 

Anyone know where I can look to see if there's a fix I can apply? I've tried looking into the Search widget to see where the data is being loaded from, but it's a beast and will take me a long time to get to the bottom of.

7 REPLIES 7

@Alex Coope - SN any further beads of wisdom that can be shared? See my other reply earlier this week regarding our version being Toyko patch 1a

@Thomas Wright1,

I'm currently trying to replicate your issue, but so far on my Tokyo P2 instance I've not been able to. So, to avoid further delay could you rase a Case on NowSupport (the artist formally known as "Hi") with all of your steps detailed in the OP and ask for it to be assigned to the "internationalization" team. I suspect we may need to also raise it with the AI Search team (as they own that page),

You can add me to the watchlist if you wish

Many thanks,
Kind regards 

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Director of Globalization Deployment, Internationalization

Thanks @Alex Coope - SN, will do