Unable to see Popular topics in Employee Center

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Harshil3
Tera Expert

‎01-28-2022 02:50 AM

Unable to see popular topics on the employee center homefind_real_file.png

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Mark Roethof
Tera Patron
Tera Patron

‎01-28-2022 02:58 AM

Hi there,

Are you using taxonomy on your Employee Center portal? The "popular topics" widget uses this, so if you are not using this on your Employee Center portal (having it disabled or the m2m removed), then the widget won't populate anything.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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Kind regards,

 

Mark Roethof

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Mark Roethof
Tera Patron
Tera Patron
In response to shloke04

‎01-28-2022 03:15 AM

Should be able to work fine in the Page Designer (double checked, works fine). So there's something different on the situation of Harshil.

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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shloke04
Kilo Patron
In response to Mark Roethof

‎01-28-2022 03:39 AM

okay. This is strange Mark.

For me I am not able to see anything in Page Designer , I am on Rome edition with ESC Plugin installed OOB with zero customization.

find_real_file.png

But in Portal I can see Popular Topic as below:

find_real_file.png

Let's see what Harshil post based on the suggestion we have provided to help him further.

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke
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Mark Roethof
Tera Patron
Tera Patron
In response to shloke04

‎01-28-2022 03:43 AM

Somewhere there must be something different. Maybe Employee Center vs Employee Center Pro?

find_real_file.png

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

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shloke04
Kilo Patron
In response to Mark Roethof

‎01-28-2022 04:11 AM

But I do have both of them installed in my PDI. Not sure why it's behaving differently, strange!! Let's see what the author of this question has to say Mark

find_real_file.png

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke
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