Users not able to book in Walk Up Portal

[BrianS344076034]

We have recently enabled walkup portal

While I ams able to book appointments, we are finding standard users are not able to and not finding a reason why

I had a user test and they get the following error

It doesn't seem to matter what date or time they pick

it also appears I can't book on thier behalf

Any pointers on if there is a role or something I need to check?

[BrianS344076034]

Found an old post on the OOTB setting has a switch for only available for Incident Fulfillers and to make a copy of the catalog item and remove that
I did test that, and still have the same issue

[Tanushree Maiti]

Hi @BrianS344076034 

1. refer KB : KB0820124 Walkup Schedule appointment widget calendar not working as expected 

Cause

Issue with a 24/7 schedule and a 0.5 appointment window, which creates a lot of available appointment slots. There is a system property called 'sn_apptmnt_booking.max_appointments_returned' which limits the number of appointment slots and has a default, OOB value of 100. 

Resolution

The solution is to simply increase the value of the system property (sys_property) 'sn_apptmnt_booking.max_appointments_returned' to a value of 1000.

2. Refer KB: KB0779991 Walkup Experience: Unable to schedule appointments 

Cause

Contact variable missing a default value

Resolution

The reason the customer was facing the issue was because the customer was missing a default value for one of your variables.

Link to the variable: https://<yourInstance>.service-now.com/item_option_new.do?sys_id=7a3f12fab3402300eda5a72256a8dc15

Please set the default value to "javascript&colon;gs.getUserID();" without the quotes

3. If no slots are showing, check that your location schedule hasn't accidentally been blocked out

Refer: https://www.youtube.com/watch?v=Tx7140dM8yA