Users not able to book in Walk Up Portal

[BrianS344076034]

We have recently enabled walkup portal

While I ams able to book appointments, we are finding standard users are not able to and not finding a reason why

I had a user test and they get the following error

It doesn't seem to matter what date or time they pick

it also appears I can't book on thier behalf

Any pointers on if there is a role or something I need to check?

[BrianS344076034]

Found an old post on the OOTB setting has a switch for only available for Incident Fulfillers and to make a copy of the catalog item and remove that
I did test that, and still have the same issue

[Tanushree Maiti]

Hi @BrianS344076034 

1. refer KB : KB0820124 Walkup Schedule appointment widget calendar not working as expected 

Cause

Issue with a 24/7 schedule and a 0.5 appointment window, which creates a lot of available appointment slots. There is a system property called 'sn_apptmnt_booking.max_appointments_returned' which limits the number of appointment slots and has a default, OOB value of 100. 

Resolution

The solution is to simply increase the value of the system property (sys_property) 'sn_apptmnt_booking.max_appointments_returned' to a value of 1000.

2. Refer KB: KB0779991 Walkup Experience: Unable to schedule appointments 

Cause

Contact variable missing a default value

Resolution

The reason the customer was facing the issue was because the customer was missing a default value for one of your variables.

Link to the variable: https://<yourInstance>.service-now.com/item_option_new.do?sys_id=7a3f12fab3402300eda5a72256a8dc15

Please set the default value to "javascript&colon;gs.getUserID();" without the quotes

3. If no slots are showing, check that your location schedule hasn't accidentally been blocked out

Refer: https://www.youtube.com/watch?v=Tx7140dM8yA

[BrianS344076034]

Sorry, none of those help

we don't have a 24 hour schedule enabled

it pulls the user in just fine

and the time slots are all showing.

Thank you though.

[BrianS344076034]

This was resolved when we cleared and reentered a default timezone for the instance. 
We are in Canada/Eastern and it the sys setting was missing.

Once added, all bookings began to work

The other thing to note, the OOTB setting only allows Fulfillers to schedule, you can copy the Catalog item, then remove that constraint on the copy, then hide the original