Hi @Edward Rosario ,
You can navigate to the Script Includes table and open this one: 'IncidentUtils'
If you verify the code in there you can add below the comment : /***************Custom changes****************/
The function canCloseIncident, in this function you should add the condition to show the "close" option.
You probably are looking for something like below 🙂
var IncidentUtils = Class.create();
IncidentUtils.prototype = Object.extendsObject(IncidentUtilsSNC, {
initialize: function() {
IncidentUtilsSNC.prototype.initialize.call(this);
},
/***************Custom changes****************/
canCloseIncident: function(current) {
if (current.incident_state != IncidentState.RESOLVED)
return false;
if (gs.hasRole("admin"))
return true;
return false;
},
type: 'IncidentUtils'
});
If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know
Cheers
