When we click on kb article from Employee Center on My task it should open kb view
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‎06-30-2024 07:49 PM
When we click on kb article from Employee Center on My task it should open kb view for that particular record.
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‎06-30-2024 08:03 PM
Not sure that I fully understand your issue, but I think it would be solved by using Service Portal > Page Route Maps.
See also: Enable the page route map (servicenow.com) (Docs for HR, but works for all portals and pages)
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