I'm trying to understand how the HRM Case Info widget determines what info is displayed to certain users.
Specifically, when a person tries to view a HR Case ticket (that they request for themselves) through the "My Requests" page they usually get this:
We have modified our HR intake process so that Managers can request HR services on behalf of their direct reports. So if we set it up so that the Manager requests on behalf of the employee, the following is seen:
Note how the info below the Title of the request is shown when the user is requesting for themselves but not when they request for someone else. How is the HRM Case Info widget set up to display these fields and is there a requirement that the person submitting needs to be the same as the person's name on the ticket?
We don't think there is an issue with the access control for the tickets in question for two reasons: 1) when we attempted to reproduce this with someone with Admin access, they have the same issue as the second screenshot and 2) we attempted to check the access control for the widget itself and both the person who is submitting the tickets and the person who is requesting the ticket for is have the same roles.
Some insight would be useful as to how this specific widget works.
