Wrong State created from Self-Service submition

[Nataliia_Lova]

Hello, Community. I have a question for you. The new Scoped was created with Task table extended. When I create a new request from the Next Experience UI, the right state is created as "New,"

but when I create a new request from the Service Catalog, the state is "On Hold" when it must be "New".

Why does this behavior act, and how can I adjust this behavior?

[Jaspal Singh · Accepted solution]

Hi Nataliia,

When I create a new request from the Next Experience UI, the right state is created as "New," --- Assuming this is from backend seems is the dictionary value set for the stat field.

when I create a new request from the Service Catalog, the state is "On Hold" when it must be "New". --- Can you check if there are some Business rule on insert of Script includes being called that ultimately sets the state value.

[Nataliia_Lova]

Where can I check it?