Assets & Attachments in knowledge center
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2 hours ago
We're exploring the Knowledge Center in our test environment. Currently, we're on the Zurich version. I'm curious to understand:
- The differences between assets and attachments
- How to make attachments appear in published knowledge articles
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an hour ago
Assets are digital files—most commonly inline images or diagrams—stored in the system to be embedded directly into the body text of a knowledge article, whereas attachments are supplementary documents (like PDFs or spreadsheets) uploaded separately and listed at the bottom of the article for users to download or view.
To expose attachments to end-users on published articles, ServiceNow provides specific form configurations and behavior settings on the Knowledge Article form:
Use the "Display Attachments" Option
If you want files to show up as a clean, clickable list at the bottom of the article page when readers view it:
Open your Knowledge Article in the editor.
Ensure you have successfully uploaded your file(s) via the paperclip attachment icon.
Locate and check the Display attachments checkbox on the article form. (Note: If you don't see this field, check your Form Design/Layout view to ensure it is added to the form view).
Publish or Update the article. When users view the article in the Service Portal, the attachments will display as clickable links at the bottom.If this answered your question, please mark this as Helpful. Thanks.
