Backlog growth of Incidents in percentage

[maboopathi]

Hi,

Trying to create an Spline report, which should show the average backlogs in percentage in performance analytics. I created one automated Indicator with the Indicator source filter as state is new or in-progress or on-hold. But From here I can't proceed further. A little help would be appreciated. I can use formula Indicator but I don't know the filter conditions for denominator.

[Tanushree Maiti]

Hi @maboopathi 

Refer: https://www.youtube.com/watch?v=u1k0kplZlZY

KB0957959 Enhancement: Aggregation for 'Percentage' in reporting module 

https://www.servicenow.com/docs/r/washingtondc/now-intelligence/performance-analytics/t_CreateAFormu...

[AndersBGS]

Hi @maboopathi 

What do you mean by you can't proceed further? How you though about what you're trying to calculate based on which conditions in which timeframe?