Hello, I added a related article in a published state to another published article in employee center but this does not reflect on the EC portal. In the back-end i verified the kb_2_kb.list table and it shows that the articles are related but this d...
Hi, I would like to know there is any functionality to show department hierarchy chart to employee.I know that there is "Org Chart" which shows the report line, the relation between employee and employee.What I want is the chart of the relation betwe...
There are several user's in the same department (group) that are working in shifts.Every member in the group needs permission to accomplish the request / incident task there for they need to see and manage the task.How can we grant permission to a g...
Hi Community, We have a requirement that need to add "go to cart" button instead of submit, it should redirect to cart before submit the request, currently it is submiting selected variables which are in the catalog form, it is not submiting items wh...
Hello, I am trying to link French translated KB articles to their English version.
I have a report that is grouped by the "Assigned To" field. I want to display this report as a Count of the Groups, but I can only get it to display as a count of the total items. Grouped the Count is 300 but there is 1300 items.
Hi All,Like the subject already says it:I have a Workflow with a Trigger "Service Catalog" - this flow works perfectly fine using the catalog item and submitting a request.Now I need to simulate/fake such a service request submission (depending on an...
Hi All,I have a requirement to build an ADD Related List Button on Incident table to add Business unit(s). The concept would be same as OOB Impacted CI add button on Incident.After doing some analysis I found:1) There is 2 UI Action Add on Impacted C...
Hi Team, I have one variable and some drop down which is configure in variable set and used by 3 catalogs ,I need to hide it in Once catalog Kindly let me know How i can achieve it
Hi Team,Can we create a calendar type of report based on two date fields.We have an "IT Change Calendar Report" configured and inside that we have selected "Planned End date" as the Calendar by field and is there any way to add multiple calendar by f...
Hi, I am trying to add contact numbers for our Service Desk numbers in the footer of the employee center. Want to load the phone number dynamically in the footer of the ESC, tried using the "filtered list" menu item.But getting below error Please ...
This may not be the correct location to post this, if so, apologies: In our Service Portal (we have not implemented ESC and this seems like the closest forum to it), we have approval records that are viewable for a newly created custom table (extende...
Hi All, We recently upgraded to Washington DC from Utah, and we noticed a new functionality named "AI suggestions" coming up in our search results in the service portal but these "AI suggestions" are not clickable.Can anyone please help us to know wh...
When I search for a catalog item, it shows a suggested item, and if I select it, it opens the Maintain Item Catalog Item record. How do I disable this?1. 2.
In the service portal, we have the list of countries (a multiselect Facet).When the User search for any knowledgebase, the user's country and the 'Global' must be auto selected.Later, if the user can check/uncheck the Facets.