Resolved! How to Disable Employee Center Banner / Popup in Service Portal?
The attached image shows the banner/popup I'm referring to.
Forum Posts
Resolved! How can I show incidents assigned to me under my active items?
Hi, How can I show my acitve incidents assigned to me under my active items? Is there an easy configuration? I tried with To-dos Configuration but seems to be requiring widget in To-dos Wiedget mappings Thanks in advance Padam
Configuration of Main menu on ESC portal(employee center)
Hello we have configured main menu on employee center portal there is requirement to rearrange the options on the menu in above image i need rearrange the menu in reverse order. first 3 are taxonomies and last 2 main menu items. If anyone has idea ...
Show UI action button only on Portal form widget but not in backend form
Hi All, I have a requirement where users need to remove there delegates from the portal form if not required.As we know Delete but is not shown on portal but is show in backend form. To achieve this I have tried to create some custom UI action button...
Portal Widget for Related Topics
Looking for a Widget to show all Related Topics for knowledge articles. I see that the Related Knowledge Articles has its own table (kb_2_kb) and Catalog to Knowledge (kb_2_sc) but there seems to be no widget to show content from the related lists ta...
Resolved! Why are some defined connected contents not showing up on my Employee Center ?
I have setup some connected contents (catalog items) in the Employee taxonomy in order to understand how everything works. Some contents actually show up in the Employee Center, while others are not visible. I'm testing with an admin user and I can't...
Resolved! Featured Content widget in Employee Center (Rome)
I have added the Featured Content widget to my Employee Center Homepage and configured it for the Employee Center knowledge Base. I have added two KB articles to the Featured Content tab in the Employee Center KB. BUt still the widget just shows "N...
How to add border color for search bar
Hi All, We have recently upgraded our Employee Service Center to Employee Center Pro and the instance version is Rome. Can someone suggest on how to add border color for the search bar in Employee Center Header. Please refer to the below screen shot ...
Resolved! Cannot search knowledge articles on Employee Center
Hi all, I just enabled AI search on my EC portal but it does not work with Knowledge. It is working find with Catalogs. Some basic setting info: Does anyone have any idea? Is it related to Taxonomy? Thanks in advance!
Resolved! How to publish internal news articles?
We want to distribute internal news articles in employee center. I know we can use banner or styled-content in content experience widget to draw attention. But where it should be linked to? I have been considering targeted communication(pulication),...
images in employee center
I uploaded a new image to use as the background replacing the default astronaut image. That seems to be working as expected. I removed the Mobile_800x250.svg file that was attached and attached the svg file for my new image and cleared browser cache...
Resolved! How to add a record producer link in the header of Employee Center or Service Portal ?
I want to add a link to a record producer in the header of ESC (optionally with an icon) Here is an illustration of what I want to do (in orange color): How can I do that?
Resolved! Employee Taxonomy Topic icons
What is the name of the icon pack used for the icons on all the taxonomy topics? Is this icon pack found somewhere on my instance in such a way that I can browse them all? Or is this a publicly available icon pack that can be found on the web somewhe...
Custom Service Catalog Item Request Method
Hello All, I'm currently working to convert our SP to Employee Center, and as part of that process would like to convert the Request Method on our Catalog Items from the standard 'Submit' to a customized version that would allow our Help Desk to subm...
Resolved! Different persona experiences?
Hi, I've got a question regarding creating different experiences for different personas in Employee Center. As an example, If I have 3 different types of personas in my organization: Office user, Backoffice user and Store user. All of these three dif...