AI Search Facets
I have a facet for catalogues but there are some inactive catalogues and also catalogues not required for EC.How can I remove them? Lisa
Forum Posts
Resolved! Modifying Featured Content in Employee Center Pro
We recently launched Employee Center Pro and when creating Featured Content the article is not being promoted to the top of the topic page. Is this expected behavior? When testing in my PDI the card/article is being promoted to the top of the page.I...
Resolved! when a user is inactive, user should be removed from the report shared by the user
when a user is inactive, user should be removed from the report shared by the user Please suggest any BR and Scheduled Job
Employee Center, Knowledge widgets, and branding/themes
I have encountered issues with OOTB plugins not following the styles set for Employee Center. One important issue for me is the Knowledge Article Content widget. It is in another scope and seems to have hardcoded styles which reference the Knowledge ...
Resolved! Request count in My Request menu
Hello, Is there a way to display Request count near My Requests? As here: Thanks! Dr Yassine
Mega menu topic order
Is there a way to setup the correct order of parent topics in the mega menu?I was expecting the ordering in the taxonomy would be used for the order in the mega menu but that seems not be the case.
App launcher widget - customizing to redirect one app to 2 different URLS based on screen size
Hi All, The app launcher widget has been cloned in our instances to suit certain UI/UX / business requirements. Server Scripts has not been altered much, and the apps are picked from web applications table as seen in OOB.Currently a new app (App-F ) ...
Resolved! Content Publishing > Rich Content type not loading in PDI
When trying to create Rich Content it is not loading correctly in my personal instance. The other content types appear to be working as expected - e.g., Styled Content, Rich Text, etc. Thoughts on troubleshooting this?
Resolved! Manager Hub: missing time zone
Hi,According to the latest Manager Hub demo video/presenation, there should be a timezone area on the first page of the manager hub. Even my example manager has multiple employees within different time-zone, i dont see this feature. As well on the pa...
Redirect Taxonomy Link
We have a business need to link Taxonomy items to another page at this time.Is there a way to do this?Example, we want Knowledge Base links to go to specific knowledge bases instead of the Taxonomy page.Page route map does not help.
Resolved! Missing content in Quick links widget
Hello Community,I have an issue after I moved my ESC to PROD -> the content of the Quick links widget, namely one quick link 'Link to IAM' has disappeared. The record itself does exist on PROD, I just don't understand, why it doesn't show in the widg...
Resolved! Can we show the primary topics as tiles on home page instead of drop down on mega menu
Hi All, I want to show the primary topics as tiles on the home page instead of the drop down on mega menu. Requirement is to remove the drop downs on header and show these primary topics as tiles on home page and on click of them, need to redirect to...
How to configure Search results in Employee center
I want to have additional EC searches configured in regards to the sources, so that I receive search results that I expect when using them.This implies configuring search sources for the following:- 'Search tickets' search in 'My Incidents' (to show ...
All knowledge bases are not visible in employee center
I have added two knowledge bases in my employee center portal. but when I attch kb_view page in employee center, to see the knowledge base categories. I get categories of either of the knowledge base not of both.
How to display alert popup before submit when the catalog item is ordered on employee center
Hello,I want to display an alert message when the catalog item is ordered from the employee center or service portal. And the pop up should be visible before the form gets submited. These functionlity work when we write a On Submit catalog client sc...