I have a question about filtering specific catalog items from appearing in My Requests. I created a filter under the My Requests Filter module, but I cannot dot walk from Request to RITM to Item. When I tried it, the filter removed every request inst...
Hi everyone, In EC Portal, after submitting an RITM ticket, it will direct you to the Request Summary Page. How do you add/remove fields in that page? Where can I configure it? We want to modify the current setup of our EC Portal. Any help I could ge...
hi,i am trying to show the delivery time on the form. it's showing when i click 'try it' (left) but not when i click 'try it (portal)' (right).any idea why it's not showing on the RHS? many thanks!
Hi guys, I would like to ask, if it is possible to customize the "Create Incident" Page? (With customize I mean, that I can customize this page or the widget "SC Catalog Item" on this page with css) My goal is, when I open create incident, that only...
I’m currently working on the Communities and Forums feature available in ESC Pro. The customer wants to create separate forums for each department and sub-department and ensure that users can only access the forum associated with their own departmen...
I am looking to create a "Help" page for users to find resources related to using the Employee Center portal (how to navigate the portal, submit requests, check the status of your request, etc.). Resources on this 'microsite' would include knowledge ...
Provide the end to end configuration and field level details for configuring the push and teams notification using content publication.Also, with push notifications we can create a message with 1600 characters but the description field on the form (c...
I want to know if the cost of Document Management plug in and does it require any license, and also how the document usually sent to publish, how the user will see it on the Employee Center?
I'm trying out EC Pro on PDI Yokohama version.I was testing out the user roles and groups.From the new role I created I deleted the application in the User Administration > Roles > Applications with Roles related list.Then I noticed that Content Publ...
Show Message Activity on Request Summary Page similar to incident & ritms standard ticket in the ESC portal.(Note Examples Screenshots 1 & 2 Below)Current Request Summary : (No message activity) Example 1: RITMS, note the Widget with "Activity, Att...
Hi All, I have a issue with translations where topics are not getting translated in employee center search for other languages even though the translation records are available in the " sys_translated_text " table as mentioned in the screenshot.Thank...
Hi all, I am configuring employee center on my instance, but I can't figure out how to enable the "My favorites" widget in the employee center body (below my active items). It seems to be an OOB widget as I have it on my PDI, but it isn't appearing o...
I have created granular delegation table for: sysapprover_approver then i have created delegation rule and assigned approver name in the condition after that i have created a new delegate and added in the delegation rule .I checked in the employee c...
Hi All, I have facing challenge in My Tasks the knowledge article pending approvals should show in the My Tasks Employee center but the approvals are not showing for the Knowledge articles, need help where I can check or configuring the knowledge app...
Our taxonomy topics go down 4-levels, with content on the 4th level. We want to display the 4th-level topics in the mega menu, but I haven't been successful in doing so. Even with content in the fourth-level topics and syncing the menus with the ta...
