Hi All, I have facing challenge in My Tasks the knowledge article pending approvals should show in the My Tasks Employee center but the approvals are not showing for the Knowledge articles, need help where I can check or configuring the knowledge app...
Our taxonomy topics go down 4-levels, with content on the 4th level. We want to display the 4th-level topics in the mega menu, but I haven't been successful in doing so. Even with content in the fourth-level topics and syncing the menus with the ta...
Hi everyone! We have an issue where all of our users within instance does not see the approvals under "My Tasks" in Employee Center. Can someone help me how to fix this?
we created employee center taxonomy in employee center core application. Which is not visible to any users or some admins also without explicit role sn_hr_ap.admin. We want to make the taxonomy available to all users for viewing and editing. Please ...
Hi I recently encountered a incorrect search result in Employee center , noticed the search is cutting off the first and last letter. Thought I would mention it. Searched for Clipchamp, and got lipsham results PFA Can you help me fix the problem
Hi Community, Please find attached a script that will help you identify slow user criteria. I hope this helps others as much as it has helped me! I built this following a number of performance concerns (KB and catalog) for which I suspected poorly ...
Dear community, Anyone has any hints how to make the upper part "tab" of the Faceted Search widget visible again in the version Yokohama / Zurich?This was visible last in the OOTB Xanadu version.Even the documentation displays itXanadu: Faceted Searc...
I'd like to separate Approvals from Tasks on the My Active Items widget. Upon clicking "Approvals" we'd like the To Do page to open with Task type = Approvals pre-selected. Is there a URL string to auto set that Filter? Thanks so much in advance!
we have one Custom page and in that Page we have Icon Menu list , in this Menu List i have inserted one catalog Item, when i Click that Icon menu i can see Catalog Item is opening but i can twice taxonomy one is main page header and Second one is ins...
Hi,We have process where we are giving users to ITIL access to fill mandatory variables on ritm after submitted and once they fill those variables , they approve the ritm from classic view/ sow view.Using this approach we are giving ITIL role to user...
'snc_internal' role contains another role like 'x_sap'. Without 'x_sap' role if any 'snc_internal' users login to servicenow instance they are redirecting to portal page. But with 'x_sap' contain role they are redirecting to native dashboard view ins...
Hi everyone. We are looking to deploy Employee Center Pro at my organization, and I'm wondering if anyone else has implemented EC Pro WITHOUT the help of an integration partner / third-party? If so, do you feel it was successful, or would you recomme...
I am writing an ATF where I am searching for a published article from the ESC portal search option. It does return the knowledge article in the Search page but this page is giving out client errors.The error is the same :"[SEARCH API] SearchCheckpoin...
Hi, We are using OOTB employee centre portal (esc), no changes done to any configuration of portal. We added few Categories to the Service Catalog and added JPEG images with size 112x112 pixels. But we cannot see icon for categories on portal. (NOTE:...
I'm trying to join the 3 tables sc_req_item, task_sla, sc_cat_item to report on the SLA definition linked to the requested item without success. is there something wrong with the database view I created?