Resolved! No topics on cloned taxonomy
How come when I cloned the OOB taxonomy and selected it in portal config there is no topics at the top like there is on the non cloned version.
Forum Posts
Resolved! AI Search change URL of the article
I want to change the URL of the articles ion the search result from AI search. I use an internal table with text and a field with an URL. When you click on the article provided by AI search it should open the URL which is stored in the record and not...
How to download ServiceNow Certified Application Developer Certificate
Could anyone please help me with how to download the ServiceNow Certified Application Developer certificate?
Resolved! Career journey and certification for a job
Hello, I'm Andrea Catarinicchia, a 19-year-old student. I'm really motivated to start learning ServiceNow and eventually get a job in the field. Some people have told me that I need to follow a career path and get certifications, but I don't know whe...
Tips of moving from old service portal to employee centre
Hi all we are looking to move over from the service portal and go to the employee centre, does anyone have any tips on how to make this switch over as easy as possible. Do all existing catalog items go across automatically etc?
Employee Center - Quick Link directly to the topic
Hi AllI need a Quick Link for a page but not only for emp_taxonomy_topic but directly to one part, so the link looks like:/esc?id=emp_taxonomy_topic&topic_id=06d3df67c3053010069aec4b7d40dd70 How can I achieve this? Thanks in advance for helpRegards
Resolved! Need help in finding OOB Feedback modal #yokohama
Could you someone help me where i can find the OOB Feedback modal as below when user clicks on yes & No, Thanks in Advance.
Multiple AI search result actions associated to a single AI search source?
Hello -Has anyone successfully associated multiple AI search result actions associated to a single AI search source? We have a single search source (Topics) with multiple search sources (two different page templates that point to different pages on t...
Resolved! There are no Approvals showing
When I click on "My Tasks" in the header, it displays empty approvals, despite the fact that the user currently has pending approvals (To do). I have verified in my PDI, and it is functioning correctly there. I am uncertain about what might be missin...
Resolved! Approvals not showing on portal
Hello! We are in the process of migrating to Employee Center (non-pro) and while doing some testing I encountered an issue that I cannot resolve. In our test environment there are users that have pending approvals which I would expect to appear in th...
My Tasks pn employee center portal does not show any Approval records for an ITIL user.
Hello All, We have an issue in our instances that the approval records does not show up in 'Open' , 'Completed' tabs of My Tasks page.When checked in PDI, we found that the my tasks displays data for approval records to all the users including the en...
Resolved! Approvals doesn't show up on "My Tasks" in Employee Center
Hi everyone! We have an issue where all of our users with ITIL roles does not see the approvals under "My Tasks" in Employee Center. Can someone help me how to fix this?
Ability to See RITM Details for an Approval on Employee Center
So before Tokyo, and on the old Service Portal, if a RITM had an approval, and the approval goes to someone outside without an itil role, they were able to approve from the Service Portal. Now that we are on Washington, DC release and using the Emplo...
Displaying Knowledge Bases in taxonomy (ESC Portal)
I would like to implement a taxonomy topic in the Employee Center portal that displays all available knowledge bases along with their respective knowledge articles.How can this be achieved effectively within the platform?
Microsite vs topic pages - what's the difference?
Hey everyone, I hope someone can help share some information based on their experience, please. We're considering a microsite on a specific topic under our taxonomy. It would have multiple pages which we want to add rich content to, as well as widge...