Hi, I need help!!I have created a custom app and it needs approval. In the approval request email, i need to create a url that can redirect the approver to the specific approval task in My Tasks in Employee Center. However, the My Tasks url is always...
The video on Use Guided Self-Service shows the user guided self service as available on the ESC landing page. So far our developer has only been able to add it under the Topics. Has anyone manged to find instructions on how to add it to the ESC hom...
Can anyone share what portal widgets do not natively work on a Service Portal vs. Employee Center Pro experience? We're evaluating a need to build an external-facing portal experice for non-employees (partners, vendors, third-parties, etc.) to colla...
Hi all,i have requirement where we have filter by options in "topic content" widget, as all,requests and articles.We need to have articles only in options i have achieved , but other thing , after filter or above of that we should have a text with bu...
I've attached a picture showing an example of a duplicate serial number for our switch hardware. Also attached the spreadsheet of the devices. Can you remove the duplicate serial number assets?
Looking for an idea on how to make a Guided Self Service playbook can be made public. We have a requirement to allow employees who may not be logged in\cannot get logged in to use the flow to point them in the right direction on who to call for supp...
CORP queries were disconnected from service offerings, yet there were number of CI's had managed by group removed.There are CI's that were connected to query and to the offerings and had lost managed by group.
Hi All, Having a requirement that, On catalog form we have a fields like > Select the dl - (reference to DL table where we have owner, member) > Select user to add owner - reference to user table here in the select user filed want to add a reference ...
Hello,I have added a description to a topic in the Employee Center portal. Is it possible to apply custom CSS styles to this field?Thank you!
Hi Team , In a portal we have widget called Report a problem , when we click over this widget it's lead to a form , i want to create guided tour on that form .can someone please help me with it ?
We are trying to create a Test in ATF with following Test steps :Impersonate1.Open a Record Producer (SP)2.Set Variable Values (SP)3.Add Attachments to Form (SP)4.Submit Record Producer (SP)On running the test the test fails at step 3 with the follow...
We have a requirement wherein our company uses Google Drive for maintaining up-to-date information. Our stakeholders prefer not to come to ServiceNow to update knowledge articles directly. Instead, they would like it so that when someone clicks on a ...
Dear ServiceNow experts, we are currently on Xanadu release and using employee center as self-service portal for our end users, coming from both business and IT background.We want to enable our users to create standard changes using the standard chan...
how to Redirect old service portal /ess to Employee center /esc
We have noticed that when I closed the SCTASK (SCTASK00000), the corresponding RITM (RITM111111) did not close as expected.