So we just upgraded to Xanadu on our production instance and today our Service Desk Manager is insisting that upgrade "broke" how people without a role login to the employee portal. There is now an option to click on "use external login" that takes ...
Hello, I am curious how I remove a topic from the title bar in the employee center. I am beginning to migrate our service portal to employee center. I added a few topics including a topic called "Technical Support" and no other topic but "Technical S...
Hi All,I have a requirement to make attachment mandatory if certain conditions are met on a catalog item. We're using ESC Pro and this catalog item would be on the ITSM tables. I've read lots of the articles on making this happen in Service Portal....
Experts on-call contextual side menu shows "No recommended experts yet" in ServiceOperationWorkspaceI am trying to get Expert on-call group recommendation but it is showing ''No recommended experts yet". I have correctly updated the support group for...
Hello Everyone,I’m Okunola John, based in the United Kingdom. With a background in Telecommunications and Technical Support, I’ve recently started a new journey with ServiceNow. I would be grateful for any opportunities or job leads related to System...
Hi Team, I want end date should be under of Start date without changing any other variable position? How to achieve that? Thank You
I have set the HR Template to "Mark When Complete," but the assigned user cannot see the corresponding HR Task in ESC. The HR Task only becomes visible in ESC when its state is "Closed Complete." Additionally, if the state is changed to "Draft," the ...
HyyWhenever I post REQ NO on search icon in esc portal it is taking me to backend view it should not take me to backend view. How to resolve it.
Hello, I have this My Requests widgets on portal.It contains 2 tabs and a table, search input and a table.I would like to add another custom tab that contains that table but with fixed filter. I want the custom tab to contain the same table and layo...
We want to trigger approvals for a user who do not have any role we want the "my approval widget" to be visible to the end user and they should be able to approve or reject the same either through portal or from email
Does anybody know if there is a way for an English-based article to be searchable by employees that have their preferred language set to a native (non English) language? For backgroundScenario: We are looking to create a knowledge article with the ba...
As per the new requirement we need to make some changes in the system so that if a user who is having no role in ServiceNow can still see the approvals and then he should be able to approve and reject those approval in service portal.We know that if ...
We currently have Topics setup for Employee Center based off of our existing Service Catalog/Categories. When we add new Record Producers or Catalog Items to categories they are not getting automatically added to the Topics. I was doing some digging ...
In "AI Search Indexed Source Field Attributes" table what exactly the "value" field represents? and also when we need to select what type of attribute ?
How to display a message saying "Attachment for item X is missing" in a record producer within an Order Guide. I need that when I click NEXT, a message appears at the top indicating that there are missing attachments and WHICH items they are missing ...