How Is Employee Center Different Than SharePoint?
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12-16-2024 01:55 PM
We are planning on migrating to Employee Center from the Service Portal at some point next year. Based on what I've seen in demos, forum posts, and other resources available on the ServiceNow site, I'm not entirely sure I understand what the difference is between how many companies use the Employee Center from how they would also use SharePoint. Obviously, the Employee Center functions as the service portal, giving employees/users access to various portals within the SNOW platform. But other than that, I don't really see much of a difference. Many functional departments in the company use SharePoint for company wide announcements and updates. Our IT department has the ability to, but hasn't taken advantage of communicating initiatives, projects, or other major announcements on SharePoint for whatever reason.
I imagine utilizing Employee Center as a way for various teams in IT to do exactly that when we go live. Am I thinking too small?
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a week ago
Feel free to reach out to me - spmiller@ecommunity.com
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01-02-2025 08:24 AM
@Spencer S - Many customers have switched from SharePoint to EC Pro as their intranet portal and moved over certain microsites as well. SharePoint is still used for managing and collaborating on files and documents that each team maintains. But ServiceNow can index and search SharePoint with relevancy and permissions intact.
You can give each department leader(s) access to post announcements on their dynamic topic pages via the rich content editor, which designated individuals can access directly through the portal interface. They can also use the Content Request catalog items to request banner announcements or News Articles for the homepage or News Center pages. The top post on my Community SIG page summarizes a panel interview I did in November with three customers who did this and you can read about their justifications, approaches, and advice.
https://www.servicenow.com/community/ex-platform-for-the-modern/gh-p/sig-modern-intranet
