This special interest group (SIG) is comprised of customers who have already replaced or are interested in replacing their legacy intranet portals with ServiceNow.  We meet quarterly and boast over 2,100 members.  Meetings are intended to act like virtual SNUGs for sharing advice and professional networking.  Any customer may join this SIG and become a member by registering for any of our meetings using the links below.  (These events are not open to partners.)   Meetings generally include important announcements, a customer guest speaker or panel, product feature updates, expert advice, and helpful resources.     February 3, 2026 - Registration Link   June 2, 2026 - Registration Link   September 1, 2026 - Registration Link   November 3, 2026 - Registration Link   If you are already a member of this SIG and wish to leave so you do not receive future communications, please do not register for any events and fill out this form.  ... View more

IDC and Constellation Research have ranked EC Pro as the one of the  top solutions for the next generation of integrated employee experiences and next-generation intranet solutions.  Customers have been replacing their legacy intranets with ServiceNow since 2018 and that number continues to rise as organizations focus on making their employees more productive.  EC Pro is an omni-channel, AI-infused, highly integrated experience that connects employees with news, answers, resources, and support in a personalized fashion.  It's why customers chose EC Pro to boost engagement and provided employees with an actionable solution that drives up self-service and automation.    Share this with your colleagues and use these links to access the full IDC report and the Constellation Research post.   2025 IDC MarketScape for Worldwide Employee Experience for Integrated Employee Workspaces   IDC Worldwide EX Constellation Research Next Generation Employee Engagement Intranets Constellation Research ... View more

The 2024 and 2025 detailed contest reports are rich with advice and techniques that award-winning customers employed to design and deliver world-class employee experiences with ServiceNow.  Download these reports to influence to your own plans and "WOW" your employees and leaders today!   Design Strategy Adoption Platform & Content Governance Measuring Value Accessibility AI much more... Download 2024 & 2025 Detailed Summer Reports   ... View more

I would like to thank Nick Ricciardi, Vice President and Head of IT Customer Experience at the National Basketball Association (The NBA), for presenting their new "Home Court" experience.  Nick did a fantastic job walking through their journey and answering questions.   Here is the recording of our session.     ... View more

Here is the recording of our June 3rd meeting.  I want to thank Gina Kim, VP of Global Communications & Brand at Jacobs Solutions, and Andy Guerriero, Associate Director of Digital Workforce Experience at Bristol Myers Squibb, for sharing their insights and answering questions about their decisions, technologies, and staffing/governance models that made them successful.  I also want to thank the other members of the Jacobs Solutions team, such as Davide Stoner and Amanda Robichaud, for answering so many questions in the chat.  ... View more