Now Mobile Usage Insights Help

andrew_c_mo · 2 weeks ago

The ServiceNow article titled "Usage Insights for Mobile Applications" states that "Now Mobile" Is the correct drop-down to view Now Mobile app usage; however, little to nothing shows when filtered this way. There is an option for MESP in the drop-down. Is MESP the correct drop-down to view Now Mobile analytics?

Tanushree Maiti · 2 weeks ago

Hi @andrew_c_mo

Did you check the video on the link :https://www.servicenow.com/docs/r/zurich/mobile/mobile-analytics.html

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

andrew_c_mo · 2 weeks ago

Hey @Tanushree Maiti , thank you. I did watch that video. ServiceNow recommends filtering user analytics by "Now Mobile"; however, the data in these results doesn't align with our increased usage trends. Selecting "Mobile Employee Service Portal" from the drop-down menu seems more accurate with what we're seeing in terms of usage. My question is, why is that so?

andrew_c_mo · 2 weeks ago

I've attached another screenshot showing Now Mobile app usage for reservations. Our WSD team shared a screenshot with 216 active reservations in the past 30 days.