Power BI request handling through Service Catalog

[aashishdham]

Hello all,

I have a requirement to handle Power BI requests in ServiceNow.
The process should:

• Track the lifecycle of a Power BI report from Requirement Finalization → Development → Testing → Deployment (publishing).

• Capture and maintain efforts (man-hours) and costing, which should be reviewed and approved by the Requested For user.

• Provide a way to manage scope changes during development (e.g., additional effort approval or re-baselining).

Has anyone implemented a similar use case? What’s the best way to:

• Track scope/effort changes with approvals

• Keep an audit trail of changes

• Report on total planned vs. actual efforts

Any guidance, design patterns, or best practices would be very helpful.

Thanks in advance!