Redirect Mega Menu Child Topics to External URLs in Employee Center

[Hmmnls]

Hello everyone,

I am currently working on customizing the Mega Menu within the Employee Center (ESC) and I've run into a bit of a challenge regarding external links.

Use Case

I want to add several external URLs under a specific Child Topic. For example, as shown in the attached screenshot, I have a menu item labeled "Intranet" under the Child Topic "News".

The Goal

Instead of navigating to a standard topic page within ServiceNow, I want the user to be redirected directly to the external URL immediately upon clicking "Intranet".

Has anyone implemented a similar solution or knows the best practice for "linking out" directly from the Mega Menu hierarchy? Any advice on whether this requires a specific Content Item type or a clone of the Mega Menu widget would be greatly appreciated!

Thanks in advance for your help!

[DritonC]

Hi, you can achieve this with Advanced Portal Navigation.

[Hmmnls]

Hi DritonC,

Thanks for your reply. I’ve already explored the Advanced Portal Navigation route; while it works fine for standard child topics, I'm struggling to get the specific hierarchy I need.

Ideally, I want to structure it exactly as shown in the screenshot: Worktools (Topic) -> News (Child Topic) -> Intranet (External Link). So far, I haven't been able to replicate this 3-level depth with an external redirect using the Advanced Navigation settings.