Academy Sessions 1. Refresher on Experience & Service Feedback - May 2025 session Live walk-through of end-user experience for feedback capability (Demo 17:00 – 21:40) Post-feedback loop (Demo 25:50 – 27:46) Live walk-through of admin experience ...
Feature Demo Academy Session What is Dynamic Topic Microsites and Rich Content Editor and guidance around related best practices Live demo of how to configure Dynamic Topic Microsites For other feature deep-dives, refer to other top...
This is how to get the Topic Banner image to display. When creating a new topic and adding a banner image, it doesn't show up automatically. Let's fix that!! Here is my example No Banner image You want to update the "Topic Header" widget. Hover...
Getting started with Employee Center FAQs on Getting Started with Employee Center FAQs on Employee Center (EC) vs EC Pro features Deploying Employee Center (Including Migration from /sp to EC) FAQs on Employee Cente...
The visibility of topics on the Employee Center portal can be controlled by user criteria set at the topic level.Below are the key behaviors to help you understand how topic visibility works: Default Behavior: If the security checkbox is unchecked, ...
This guide will help you get up to speed on Employee Center and is a great place to come back to as our product evolves. Table of Contents Employee Center BasicsRelease DetailsEmployee Center Widgets, Pages, and Capability OverviewKey decision factor...
Introduction ServiceNow User Experience Analytics is a feature that allows organizations to analyze user interactions and behaviors within the ServiceNow platform. It provides valuable insights into how users navigate, interact with, and experience...
ServiceNow’s Now Mobile app brings IT support, HR services, facilities requests, and more into a single, intuitive mobile experience. Whether employees are submitting requests, tracking statuses, or approving tasks, Now Mobile helps them stay product...
Now, Assist for Employee Center transforms the employee portal experience by leveraging AI to enable self-service, boost productivity, and provide instant access to information. This guide covers everything you need to know to implement and maximize ...
Employee Experience Confidential Roadmap webinars are a series of sessions where the ServiceNow Unified Employee Experience Product Team presents the vision and upcoming roadmap plans of the team. These roadmap webinars are conducted every qu...
Feature Demo Academy Session How Content Experiences and Content Publishing can enable you to communicate the right message to the appropriate audience Create and publish content as part of a campaign (Demo -> 32:10 - 50:35) For other fe...
Use case: On the My Request page, there is a filter for Open Request and Closed Request. These two filters shows same columns as Request, State, and Updated. The business requirement was that if I select Open Request in the filter, then the columns ...
Steps to reproduce the issue: Navigate to “ESC Portal” under Self-Service.In the search bar, type job.After searching the above keyword, you will be redirected to the “/esc?id=search” pageOn the search page, in the All tab, we have the Filters sectio...
Please find the solution below Navigate to Service Portal > WidgetClick NewCreate a new widget with Watch List functionalityI have attached the XML of the Watch List Widget After creating the widget, we need to display it on the My Request page of th...
Introduction Employee Center Product has faceted search widget OOB which renders content from AI search source attached to Employee Center Service Portal. OOB AI search configuration works great with usual AI search souces e.g Service Catalog, KB...
With ServiceNow Now mobile application enable your employees to act and stay productive wherever they are, whether they’re commuting, travelling, or working remotely, your employees can keep the work moving even when they are not on their work desk o...
Note: As part of the Yokohama release (EA on 30th Jan), we are deprecating the SharePoint Online Search Connector and replacing it with a new, Raytion-based External Content Connector Feature Demo Introduction We’re thrilled to announce the l...
Feature Demo Introduction Streamline your workflow with the App Launcher capability by accessing all your assigned applications right from the Employee Center Pro home page. With a simple one-click action, employees can effortlessly reach their...
Sometimes there is a customer requirement to validate file names while using attachment type variable on catalog form. Example: don't allow some special characters in file name This article will help you for the same 1) Create onChange catalog client...
Academy Session Feature Overview We’re thrilled to introduce an intuitive Q&A-powered self-service experience called Guided Self-Service in Employee Center. Guided Self-Service helps employees self-serve easily on high-complexity and high-volume...
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