Earlier this month, ServiceNow announced the Now Platform® Xanadu release, focused on providing actionable AI across the enterprise. With this release, we make progress on our AI roadmap to help organizations be more productive, personalized, and va...

After 2 months of work synthesizing all the contestant information from the Best Employee Portal Contest, we are excited to release the Best Employee Portal Summer Report!   In this report we distill some of the leading behaviors, decisions, and outc...

Overview User personas are a fictional representation of a user your solution might serve. A solution may have one or more personas based on the audience it solves a problem for.   Each persona is documented in a way that represents the goals and cha...

Figma Library Updates: Washington DC Release ServiceNow finally came to my hometown with the latest major updates the Now Platform Washington DC family release and with it new capabilities for the platform. With the Washington D.C. release, we contin...

What a great knowledge! If you were at our “AI All Day” session you got to customize NowAssists prompts in the platform before it was released to the general public. It was a very productive session. We had just shy of 100 attendees at the lab. They ...