I have a requirement to create a method to transfer an HR Case to an Incident.  Is the best method to use a UI Policy from the HR Case Form?

Unable to preview pdf that are being uploaded to HR Cases via HR Agent Workspace.  When uploading message "No preview available" appears.  See attached.  I have checked all settings and verified that plugins are all up to date.  What am I missing? 

Unable to preview pdf that are being uploaded to HR Cases via HR Agent Workspace.  When uploading message "No preview available" appears.  See attached.  I have checked all settings and verified that plugins are all up to date.  What am I missing?  

Unable to preview pdf that are being uploaded to HR Cases via HR Agent Workspace.  When uploading message "No preview available" appears.  See attached.  I have checked all settings and verified that plugins are all up to date.  What am I missing?  

We currently the Employee Center set for HR use and we have the Service Portal set for IT use.  Currently when searching in both Virtual Assist and Regular searches via the Service Portal, catalog items that should be only restricted to the Employee ...