How do I create pure number fields on a catalog item? I have a requirement to fire an approval on a catalog item if the field "Hours" is greater than 24. I created the field as a Single Line Text with a Number validation rule. The issue is that the...
Even with admin and security admin privileges, I am currently unable to update the field(registration_status) on vm_vdr_contact table.Could you address the issue and provide access to edit the field.Also i have verified the ACL restrict to edit the f...
Can anyone please help me on why my live agent is not working although here I think I have configured everything
The full (AI Search) indexing of our Knowledge (kb_knowledge) table or Case (sn_customerservice_case) table takes over 10 hours. We are planning to change indexing filters, and that will require the full re-indexing.If we run it during the week, does...
Hi,We're trying to change how the list of cards look (which fields are included) for the Tasks in the My Items widget on Employee Center. In the Activity Configuration of Tasks there is a section called List view json, which seems to give advice on h...
How to add this copy_of_hrm_todos_page_2 into the Copy of HRM Todos Summary widget? Please help me to solve this.
Hi everyone, how are you?! I need the field to be auto-populated when there is only 1 option in the Select Box (img_1) I am using this code in the 'Catalog Client Script', but it is not working. (img_2) function onChange(control, oldValue, newValue, ...
We’re looking for people who use ServiceNow Employee Center (and EC Pro!) to help us shape what comes next. Whether you're actively using the product or supporting others who do, your insights are incredibly valuable to us. By joining our research p...
Hi,We have built employee center and want to expose it to only some set of users. User criteria can be used only to restrict visibility on topics. Please assist on achieving this requirement?
Hello,How can we make our Dashboards visible on Employee Center Homepage?
Hi, I am using EC Pro and Advanced Portal Navigation and I have the following mega menu going. In my example below, "My employee life", "Classes and training", and "Individual leaners" are all Topics. My question is: can I put a menu item directly un...
By mistake we started twice an AI Search indexing job for the Knowledge (kb_knowledge) table. Since the indexing takes over 13 hours, we would like to remove one of the indexing job. Can we delete one indexing job from "AI Search > AI Search Index > ...
When you use the search in employee center to find a catalog, the name and the short description of the catalog are displayed. Is there also a way to show the description field or another field from the item?
Is it possible to sort articles in the Employee Center's News Center by publication date instead of navigating through multiple pages? Additionally, can a search option be added to the News Feed widget to allow users to find specific articles more ea...
Hi All,we are using Search Event table (sys_search_event) to report for the Search strings. But, we have observed that it is not storing all search terms but only the ones which are searched via AI Search (not by normal Zing search) on KB Portal.Coul...