We are currently experiencing issues with ticket submissions to our service catalog. On our service portal, we have it broken into two buttons: Report a Problem (Incidents) and Make a Request (Requests). Employees are so confused by everything that t...
Is it possible to change the background color of the genius card container / search results in faceted search widget in Employee Center? I'm able to change it using browser tools but when applying the code in style sheet or widget instance, it does n...
Hi, I have a record producer, where I have an attachment variable. From an onLoad client script I am getting a png file from external source through REST API in a base64 format Now the question is how to populate this file to the attachment variable?...
Breadcrumb navigation on Employee Center Portal is confusing and actually decreases usability. Is there a way to make all content appear in a consistent taxonomy so that breadcrumb navigation matches the mega menu? Use Case As-Is Open Topic Page from...
So we have created a self configured bot in the Azure Portal and we have it connected in our ServiceNow DEV instance in the "Channels and Integrations" section. We are working on getting the Employee Center in Teams along with the chat. We have also...
Hello!I've recently created a button to allow EUs to cancel their own request from the record view in Employee Center. I used the solution from this post to get the bulk of the work in place and everything works great, save for one thing. The comment...
We are looking at starting to migrate to EC and looked at what its like nowIs something wrong as there is a footer set which isnt showing And its using the default taxonomy but none of the categories are showingIs there something wrong or is this nor...
I've just installed Manager Hub, and I'm wondering how I can either edit who shows up on the Team Members list, or how I can set it up so a filter is automatically applied when a user goes to Direct Team. The issue I'm running into is that we have a ...
Hi All, I have a issue with the approval button in Employee Center under My Tasks I have updated the button Text in widget (Todos Approval Actions) to "Approve" previously it was "Approve with comments" Now it is reflecting for all RITMs as I have up...
Hi, Trying to create an Spline report, which should show the average backlogs in percentage in performance analytics. I created one automated Indicator with the Indicator source filter as state is new or in-progress or on-hold. But From here I can't ...
If we are doing a rebrand of our News Article formats, is there a way to reset the view count on the news article? I checked in the content record and can see the views there. I thought maybe I could just click the people and delete, but that option ...
ServiceNow recently released a video regarding "New Hire Onboarding Experience using Employee Journey Management". https://www.youtube.com/watch?v=a_HbwS0og2E The most interesting aspect of this demo is the use of two distinct portals: 1. Prehire Por...
I started facing this issue. When I click on Request in the given Image. I am getting the record producer on portal itself. Attached Image. But it should redirect me to the Request form.
I've configured our Employee Center feedback widget to allow users to opt-in to anonymous feedback. However, in testing it, when you do click the box and say not to submit personal information, the user's name still ends up displaying the Activity st...
From Reminders to Intelligent Action Building an Alarm Manager in ServiceNow A first attempt to avoid missed urgent notes, alerts, checklist actions,...